1.Provide on-site measurements and real-life photos
To better assist customers in selecting suitable products, we recommend that customers provide on-site measurements and real-life photos. Our designers can arrange layouts and renderings based on this information to provide customers with reference layouts and styles.
2.Production cycle for in-stock and customized products
We have in-stock products that can be shipped within 72 hours. If custom products are required, it usually takes 7-10 days of the production cycle (excluding logistics and transportation time). Before purchasing, customers need to confirm the specifications, quantity, and production cycle of the products.
Frequently Asked Questions:
As our products are handmade, there may be differences in size between different batches. In addition, due to different measurement methods, size errors between 1-3 centimeters are within the normal range.
We use different packaging methods to adapt to different types of products. Large items are usually packaged in wooden boxes, iron brackets are wrapped in bubble wrap. Wooden products are packaged in kraft paper boxes, and small and lightweight products are packaged in cardboard boxes.
When receiving the goods, please carefully check whether the integrity, quantity, and waybill of the outer packaging are consistent. If there are problems such as damage to the outer packaging, missing items, or incorrect packaging methods, please contact us immediately before signing, so that we can deal with them in time.
4.About color difference
Due to factors such as monitors, cameras, and lighting, there may be slight differences between the color of the product and the actual color. We will try our best to make the product pictures match the actual product color, but there is still a certain possibility of color difference. If customers have special requirements for color, please inform us in advance. We will try our best to meet customer needs.